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<\/p>

Terms and Conditions<\/strong><\/h3><\/blockquote>

For any commissioned custom and original artwork.<\/p>

Hopefully everything here is what you would be expecting but it\u2019s always worth making sure you are happy with the details.<\/p>

Copyright<\/strong><\/h3><\/blockquote>

The artist retains full copyright on all artwork that is produced, including mock-ups and prints. This means I can create prints and gifts etc, of the artwork created. When a portrait is commissioned, I reserve the right to display it on my website and on my social media pages. Clients who do not wish their commissioned portrait to be shown online must notify me before work commences. The client does not have the right to sell copies of the work in any way without permission from the artist.<\/p>

Reference photo<\/h3><\/blockquote>

The photographs provided for reference images must be of good quality and have been taken by the client, or permission for their use obtained by client from the person who took them. If the project is to be a gift, the client accepts responsibility for sourcing and using images that are of the recipient\u2019s pet. By sending me reference photos you grant me permission to use them in my publicity and advertising media (such as showing a comparison between the reference photo and the final artwork). All reference photos will be deleted by the artist once they are no longer needed, after the commission has been completed and received by the client.<\/p>

Timescales<\/h3><\/blockquote>

I will give an estimate of the date I aim to start the artwork, and the date you should expect to receive it by, but these are only estimates and not a guarantee. While I will work hard to meet any deadlines you may have, factors outside of my control like issues with the postal service, may mean that is not be possible.<\/p>

Payment<\/h3><\/blockquote>

Before committing to completing a commission, and starting work on drawing it, the payment of a non-refundable 50% deposit is required. Then, once you are happy with the finished artwork and have paid the complete amount plus postage and packaging, it will be posted to your specified address.<\/p>

Cancellations<\/h3><\/blockquote>

You are under no obligation to pay the full amount until you are happy with the final result. If, for any reason, you want to cancel your commission before the final payment is made, you are free to do so at any time and will not need to pay any outstanding amount. I will, however, retain the deposit to help cover loss of business, and any time spent on the project so far. If you haven\u2019t paid 30 days after notification of completion, and I have not heard otherwise, I will assume you want to cancel the commission.<\/p>

Unusual Circumstances<\/h3><\/blockquote>

If you are not responding to my e-mails, or are unable to supply sufficient information or photos for me to work with, or have an unreasonable expectation of what I am able to do for you, (every artist has their own style, abilities and preferred materials. Please view my existing artwork to get a feel for mine before you proceed with a commission), I reserve the right to cancel your booking and if payment has already been taken, you will be refunded. This will not include the 50% deposit as this is non-refundable.<\/p>

If I have to cancel your commission due to unforeseen personal circumstances that prevent me from completing the artwork, you will be notified as soon as possible and will receive a full refund. In this circumstance, this will include the 50% deposit, you will receive a full refund.<\/p>

Shipping<\/h3><\/blockquote>

All orders are posted securely with a tracking number to the address you provide. If the item is a gift, I can post it directly to the recipient. Just let me know the address you would like me to send it to.<\/p>

Shipping Costs<\/u><\/p>

This depends a lot on the size, weight and where it\u2019s being shipped to but for within the UK mainland it starts at \u00a310.35, this is for Royal Mail Special Delivery Guaranteed and includes:<\/p>

\u2705\ufe0f Next day delivery by 1pm<\/p>

\u2705\ufe0f Full tracking<\/p>

\u2705\ufe0f Photo and signature on delivery<\/p>

\u2705\ufe0f Compensation cover up to \u00a3750<\/p>

When your portrait is posted. I will give you a tracking number so you can follow its journey to your door.<\/p>

I am based in the UK so shipping here will cost slightly less than shipping overseas and generally be a bit quicker.<\/p>

For clients ordering from countries outside of the UK, I will try my best to provide you with a more accurate shipping quote before I move forward with the commission and take payment.<\/p>

Shipping times are out of my control and I am not responsible for any delays within the post. Please also be aware that there may be potential customs fees depending on the restrictions in your country.<\/p>

Shipping damage<\/h3><\/blockquote>

My portraits are packaged very well, however in the unlikely event that damage occurs during transit (and compensation from Royal Mail isn't possible) please send a photo of the damaged artwork to me immediately. Depending on the extent of the damage, the artwork must be returned to me and either a new portrait will be drawn at no cost or a print of the original artwork, along with a partial refund, can be provided. If the client chooses to have the portrait re-drawn, the new portrait will be added to my client waiting list so might take some time to complete.<\/p>

After care<\/h3><\/blockquote>

The artist can not be responsible for any damage or degradation of the artwork after it has been received by the client.<\/p>

Artwork and Portrait Care Advice<\/u><\/p>

Here are some useful pointers to help ensure that your artwork remains beautiful for many years to come.<\/p>

How to frame your portrait<\/u><\/p>

You don't want the portrait to lie flat against the glass of a frame. Ideally (especially for a pastel drawing) you want to use a card mount, these are usually supplied with most frames and will provide a small air gap between the portrait and the glass of the frame. Another good display option is a box frame. When selecting a frame, please opt for glass and avoid acrylic which can create static between the acrylic and the portrait, potentially leading to excessive fallout and causing the portrait to deteriorate over time.<\/p>

Temperature<\/u><\/p>

No artwork fairs well when positioned in direct sunlight. When placed in bright light a portrait may fade over time and loss its beautiful detail and colour. When choosing frames, you could consider ones that provide UV protection but I'd still be wary of displaying artwork in direct sunlight.<\/p>

Humidity<\/u><\/p>

Frequent changes to humidity can also be damaging to a portrait. High levels of humidity and damp can damage the paper, create an environment for mold to form and totally ruin beautiful artwork.<\/p>

Portrait Placement<\/u><\/p>

When deciding on the placement of the portrait, please consider the following:<\/p>

\u25aa\ufe0fAway from windows and direct sunlight.<\/p>

\u25aa\ufe0fAway from radiators.<\/p>

\u25aa\ufe0fAway from humid or seasonal damp areas.<\/p>

\u25aa\ufe0fWhere possible also avoid kitchens and bathrooms.<\/p>

I would recommend:<\/p>

\u2705\ufe0f Hallways.<\/p>

\u2705\ufe0f Living rooms.<\/p>

\u2705\ufe0f Dining rooms.<\/p>

\u2705\ufe0f Bedrooms.<\/p>

Gift Vouchers<\/h3><\/blockquote>

Gift vouchers are non-refundable and must be used before their expiry date, which will be 12 months from the issue date\/date of purchase (indicated on the voucher).<\/p>

A voucher can be used as full or part payment for a custom pet portrait or other original artwork such as wildlife portraits and pyrography, excluding postage costs.<\/p>

A voucher CAN NOT be used towards the cost of any other item from this website\/online shop and can ONLY be redeemed for original artwork, directly from the artist Katy Sharpe.<\/p>

If the value of the voucher is less than the deposit required for the commission, the user of the voucher will need to pay the difference to start the commission and secure their place in the commission queue.<\/p>

If the value of the voucher exceeds the deposit amount, any outstanding amount will go towards the remainder of the cost for the artwork. Any outstanding amount will need to be paid once the completed picture is approved by the client, and before it is posted to them.<\/p>

If the value of the voucher is more than the total cost of the commission, (excluding postage), then the remaining amount is lost. It is not refundable or useable at a later date. However, a voucher can be used for more than one artwork if they are commissioned and paid for together at the same time.<\/p>

Only one voucher can be used at a time for any particular commission\/artwork.<\/p>

This website gives current estimates of prices for different sized portraits, however, these are subject to change over time, and a final quote will be given at the time the voucher is used. Thus, If the price of a portrait has increased since the voucher was purchased, then the updated prices will need to be respected. Original artwork that is already completed and ready to be shipped will be priced individually and listed on this website.<\/p>

The voucher code can only be used once. It is the responsibility of the purchaser and recipient, therefore, to keep the code secret so that it is not used by anyone without their knowledge or consent. Once the voucher has been used, it will be recorded as completed and will not be able to be used again.<\/p>

A place in the commission queue will be assigned at the time the voucher is used and the deposit requirement has been paid.<\/p>

Data protection<\/h3><\/blockquote>

The artist will not sell, distribute or lease your personal information to third parties.<\/p>"},"borderRadius":{"id":118107154,"value":"12px"},"textColor":{"id":118107155,"value":"#{text.color}"},"backgroundColour":{"id":118107156,"value":"#0000"},"truncateHeight":{"id":118107157,"value":null},"padding":{"id":118107159,"value":"6"},"fullWidth":{"id":118107160,"value":"0"},"fullBackgroundColor":{"id":118107161,"value":"#{text.fullBackground.color}"},"published":{"id":118107162,"value":"1"},"conditions":{"id":118107163,"value":"[]"},"template":{"id":138533579,"value":"text"}}}],"properties":{"title":{"id":118107150,"value":"Terms & Conditions | Custom & Original Artwork"},"isStorePage":{"id":118107151,"value":"1"},"ogImage":{"id":118107152,"value":"https:\/\/images.podos.io\/otr6f2gqmyob0bbx1ir7sxvnls0xx8jqzsyvqckgvlhekz9a.jpg.jpg?w=1200&h=auto"},"description":{"id":118319429,"value":"Terms and Conditions for custom and original artwork"}},"labels":[],"published":1,"sitemap":1,"divisionId":370710,"edited":true}